Delay Repay calculator
Your train was late: pick the company, the ticket and the minutes late to see the compensation and the last day to claim.
Avanti West Coast would pay
£32
50% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| From 60 min late | £64 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Avanti West Coast publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Delay Repay is the compensation train companies in Great Britain pay when you arrive late, and its amount follows three facts: the operator that ran the late train, the type of ticket and the minutes late at your destination. Most operators pay 25% of a single from 15 minutes, 50% from 30 minutes and the full fare from 60 minutes; some start at 30 minutes, and a few have schemes of their own. On a return, each leg is worth half the fare; on a season ticket, the price is divided into the value of one journey before the bands apply. Under all of them, the National Rail Conditions of Travel guarantee at least 50% of the price of the delayed journey from 60 minutes late, whatever the cause, and you claim within 28 days. The calculator above reads the published bands of 28 operators, each dated, gives the amount, the band, what the next band would pay and the last day to claim, and links to the operator's own form.
Schemes and rules checked on · Radif Partners · How the amount is worked out · About this site
- Time limit to claim
- 28 days
- National minimum from
- 60 min
- Claims approved, April 2025 to March 2026
- 80.5%
- Rail Ombudsman after
- 40 working days
Every train company side by side
Each operator publishes its own scheme in its Passenger's Charter or Delay Repay terms. The table gives the name of the scheme, the first delay that pays, the time limit and the share of claims the operator approved last year according to the Office of Rail and Road. Each name opens the operator's page, with its own calculator, its season ticket rules and the link to its claim form.
| Operator | Scheme | Pays from | Claim within | Approved |
|---|---|---|---|---|
| Avanti West Coast | Delay Repay 15 | 15 min | 28 days | 84.8% |
| c2c | Delay Repay 15 | 15 min | 28 days | 75.9% |
| Caledonian Sleeper | Delay Repay 30 | 30 min | 28 days | 96.9% |
| Chiltern Railways | Delay Repay 15 | 15 min | 28 days | 84.4% |
| CrossCountry | Delay Repay 30 | 30 min | 28 days | 64.3% |
| East Midlands Railway | Delay Repay 15 | 15 min | 28 days | 82.5% |
| Elizabeth line | TfL service delay refund, 30 minutes | 30 min | 28 days | 42.6% |
| Gatwick Express | Delay Repay 15 | 15 min | 28 days | 80.6% |
| Grand Central | Charter compensation, 60 minutes | 60 min | 28 days | 45.2% |
| Great Northern | Delay Repay 15 | 15 min | 28 days | 80.6% |
| Great Western Railway | Delay Repay 15 | 15 min | 28 days | 82.5% |
| Greater Anglia | Delay Repay 15 | 15 min | 28 days | 84.2% |
| Heathrow Express | Own scheme, 30 minutes | 30 min | 28 days | 63.4% |
| Hull Trains | Delay Repay 30 | 30 min | 28 days | 74.4% |
| LNER | Delay Repay 30 | 30 min | 28 days | 81.9% |
| London Northwestern Railway | Delay Repay 15 | 15 min | 28 days | 78.3% |
| London Overground | TfL service delay refund, 30 minutes | 30 min | 28 days | 46.4% |
| Lumo | Delay Repay 30 | 30 min | 28 days | 80.6% |
| Merseyrail | Own scheme, 30 minutes | 30 min | 28 days | 81.4% |
| Northern | Delay Repay 15 | 15 min | 28 days | 75.4% |
| ScotRail | Delay Repay 30 | 30 min | 28 days | 64.3% |
| South Western Railway | Delay Repay 15 | 15 min | 28 days | 83.5% |
| Southeastern | Delay Repay 15 | 15 min | 28 days | 82.2% |
| Southern | Delay Repay 15 | 15 min | 28 days | 80.6% |
| Thameslink | Delay Repay 15 | 15 min | 28 days | 80.6% |
| TransPennine Express | Delay Repay 15 | 15 min | 28 days | 79.6% |
| Transport for Wales | Delay Repay 15 | 15 min | 28 days | 73.2% |
| West Midlands Railway | Delay Repay 15 | 15 min | 28 days | 78.3% |
The last day to claim
Claims must reach the operator within 28 days of the journey, under condition 33.1 of the national Conditions of Travel. The count runs in calendar days and starts again for each journey. Enter the day of travel to get the date.
Last day to claim Delay Repay
Claim by
23 November 2026
| Time limit at Avanti West Coast | 28 days |
| Counted from | 26 October 2026 |
| National Rail minimum | 28 days |
The operator’s form refuses claims after its limit; a late claim can only be asked as a goodwill gesture.
The time limit page lists each operator's limit, and the claim guide covers the form, the evidence and the payment options.
Season tickets
A season ticket is compensated per delayed journey. The operator divides the season price by a fixed number, ten for a weekly season and 464 for an annual one with most companies, then applies the band. Short delays add up for commuters on lines with frequent problems.
Delay Repay on a season ticket
Total for these journeys
£13.59
| Per delayed journey | £4.53 |
| Season price ÷ 464 | £9.05 |
| Share for this delay | 50% |
Cancelled trains, strikes and missed connections
When a train is cancelled you can take one of the 2 trains before or after it with the same operator and, since 20 September 2026, a participating operator's train within 2 hours. If you give up the trip, the unused ticket is refunded in full with no fee. If you travel and arrive late, Delay Repay counts the delay against the timetable of the day. The pages on cancellations, strikes and missed connections go through each case.
Which trains can I take after a cancellation?
Another operator’s train leaving
16:15 to 20:15
| Same operator | 2 trains before or after |
| Scheme in force since | 20 September 2026 |
| Operators taking part | 17 |
Paying less in the first place
Railcards take a third off most fares for a yearly fee, split tickets are allowed when the train stops where the tickets change, and regulated fares in England were frozen from 2 March 2026. The railcard chooser, the split ticket calculator and the fares page do the arithmetic.
Every page of the site
Delay Repay rules
- Train delay compensationWhat a late train is worth in Great Britain: the national minimum, the Delay Repay bands of each operator and the rules every claim follows.
- How much you getThe share of your fare each operator pays at 15, 30, 60 and 120 minutes late, side by side, with the amount on your own fare.
- 15-minute delaysWhich operators pay from 15 minutes late, which wait until 30, and what a short delay is worth on your fare.
- Return ticketsOne late leg or two on a return ticket: how each leg is valued, when the whole fare comes back, and returns against two singles.
- How to claimThe claim step by step: which operator to claim from, what the form asks, the evidence that works and how you choose to be paid.
- 28-day time limitThe last day to claim for a late train, counted from the day of the journey, with each operator’s own limit and what to do after it.
- Season ticketsHow a weekly, monthly, annual or Flexi season is turned into a value per journey, the divisor of each operator, and what a month of delays adds up to.
- Advance and railcardAdvance tickets, railcard fares and split tickets: what Delay Repay is worked out on, and what happens when the booked train is cancelled.
- Automatic claimsWhich operators start or pay the claim for you, for which tickets, and what you still need to do when the email arrives.
- Claim rejectedWhy Delay Repay claims are refused, how often each operator approves them, and how to ask for a review before going to the Rail Ombudsman.
- Rail OmbudsmanWhen the Rail Ombudsman can take a complaint about a train company, what it can decide, its time limits and what it will not look at.
- Claims statisticsHow many Delay Repay claims each operator approves and how fast it closes them, from the Office of Rail and Road’s official statistics.
Train companies
- Avanti West Coast
- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- EMR
- Elizabeth line
- Gatwick Express
- Grand Central
- Great Northern
- GWR
- Greater Anglia
- Heathrow Express
- Hull Trains
- LNER
- London Northwestern
- London Overground
- Lumo
- Merseyrail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Thameslink
- TransPennine Express
- Transport for Wales
- West Midlands Railway
Cancellations and refunds
- RefundsA full refund with no fee when a cancelled or delayed train makes you give up the trip, and the stricter rule since April 2026 for a change of plans.
- Train cancelledYour options the moment a train is cancelled: other trains of the same company, another operator within two hours, a later day, a refund or compensation.
- Missed connectionsA late first train that makes you miss the next one: how the delay is measured at your final station and which operator to claim from.
- Strikes and engineeringStrike days, engineering work and emergency timetables: what is refunded, why delays count against the timetable of the day, and seasons.
- Stranded: taxi, hotelLast train cancelled or a connection missed late at night: what the railway must arrange, taxis and hotels, refreshments, and the costs you can claim.
- Costs beyond the ticketA missed flight, a lost shift or a non-refundable booking: what you can claim beyond Delay Repay, under the Consumer Rights Act, and how.
Railcards and cheaper fares
- Split ticketingBuying two or more tickets for one journey: the rule that makes it valid, how to find the saving yourself, and what happens if the train is late.
- Cheaper ticketsAnytime, Off-Peak and Advance fares compared with and without a railcard, and the rules that make a cheap ticket a good or a risky buy.
- Which railcardEvery national railcard side by side: who can hold it, its price, the discount, the time limits and the minimum fare.
- Railcard break-evenHow many trips make a railcard pay for itself, with the minimum fare and time limits taken into account, for 1-year and 3-year cards.
- 16-25 RailcardA third off for 16 to 25s and mature students: price, the £12 morning minimum fare, when it does not apply, and how many trips pay it back.
- 26-30 RailcardThe digital-only card for 26 to 30 year olds: a third off, the weekday morning minimum fare, the last day to buy it and the trips that pay it back.
- Two TogetherOne card for two named adults travelling together: a third off both tickets from 09:30 on weekdays, and how few trips repay it.
- Network RailcardLondon and the South East after 10am: a third off for any adult and up to three companions, the £13 weekday minimum and the area boundary.
- Senior RailcardA third off for people aged 60 and over, with no minimum fare: the morning peak limit in London and the South East, prices and the 3-year card.
- Family & FriendsA third off for up to four adults and 60% off for up to four children: who can be named, the child rules, and a family day out costed.
- Rail fares 2027The 2026 freeze of regulated fares in England, what it saved, and what is known about fares from March 2027: test a rise on your own ticket.
- Season ticket refundHanding back a weekly, monthly or annual season: how the refund is worked out, the days you must have left, the fee and the illness rule.
How this site works
Every band, divisor and time limit comes from one parameter file, read on each operator's published terms, the National Rail Conditions of Travel, the Rail Ombudsman, GOV.UK and the Office of Rail and Road, each value with its source and date. The calculators run in your browser: nothing you type is sent or stored. The site files no claim, takes no fee and recommends no firm; it sends you to each operator's own form. The method page explains each calculation.
Sources
The rules, fees and times quoted here were read on these government pages on26 October 2026.
- National Rail Conditions of Travel, version 8, in force from 30 July 2026 (Rail Settlement Plan)
- National Rail Enquiries: Compensation and Refunds, with each train company's scheme
- Office of Rail and Road: Delay compensation claims statistics (Table 4410), published 15 October 2026
- Rail Ombudsman: frequently asked questions (when it can help, time limits, decisions)
- GOV.UK, Department for Transport: travel on another operator after a cancellation, from 20 September 2026
- GOV.UK, Department for Transport: Passengers save millions as rail fare freeze starts, 2 March 2026
- GOV.UK: rail public ownership and Great British Railways (page updated 20 September 2026)
- Railcards (Rail Delivery Group): prices, discounts and time restrictions of each card
- Consumer Rights Act 2015, section 49 (service to be performed with reasonable care and skill)
- GOV.UK: UK bank holidays (England and Wales, Scotland), 2025 to 2027
Common questions
How much Delay Repay will I get?
It depends on the train company, your ticket and the minutes late at your destination. With most companies a single pays 25% from 15 minutes, 50% from 30 minutes and the full fare from 60 minutes; a return pays half those shares for each late leg. Seasons are first divided into a value per journey. The calculator applies the bands of the company you choose.
What is the time limit for a Delay Repay claim?
28 days from the day of travel, set by the national Conditions of Travel, unless the operator allows longer. Each journey has its own deadline, so on a return the outward and return legs are counted separately. The calculator shows the last day for the date you enter.
Is Delay Repay paid if the delay was not the train company’s fault?
Yes, in most cases. Delay Repay pays for the delay rather than a fault, and from 60 minutes late the Conditions of Travel make compensation due whatever the cause. Under that, an operator may exclude delays caused entirely outside the rail industry’s control, but only where its own charter says so.
Can I claim Delay Repay on a season ticket?
Yes. Weekly, monthly and annual seasons are compensated per delayed journey. The operator divides the season price by a fixed number of journeys to find the value of one, then applies its usual bands to that value. Some operators also pay for repeated short delays or let you claim two journeys when the delay reaches two hours. The season ticket page covers each company.
What happens if my train is cancelled?
You can take one of the 2 trains before or after it with the same operator, travel on a later date, or give up the trip and get a full refund with no fee. Since September 2026, many operators also accept your ticket on another participating company’s train within 2 hours. If you travel and arrive late, Delay Repay applies.
What can I do if my claim is refused?
Reply to the operator with the claim reference and the missing facts: the train you caught, the time you arrived, a clear photo of the ticket. If it keeps its decision, its final response, or 40 working days without an answer, lets you take the case to the Rail Ombudsman, which is free and independent of the train companies.
Is this site part of National Rail or a train company?
No. It is an independent site published by Radif Partners. It has no access to your booking or to any claim, files nothing for you and takes no fee. It reads each operator’s published scheme and the national rules, works out the amount and the date, and sends you to the operator’s own claim form, where you claim yourself.
Written by Radif Partners
Independent publisher of free calculators for rail passengers in Great Britain: Delay Repay by operator and ticket, refunds, season tickets and railcards
Schemes and rules checked on · Editorial policy · Contact
Delay Repay rules 2026, read on each train company’s charter and the National Rail Conditions of Travel, last checked on