Train companies
Transport for Wales Delay Repay
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The calculator above holds the Transport for Wales scale: type your fare and the minutes late at your station to get the amount and the band.
Transport for Wales would pay
£21
100% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 60–119 min |
| From 120 min late | £21 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Transport for Wales publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Transport for Wales, which trades as TfW, pays Delay Repay when one of its trains is delayed or cancelled and you reach your destination more than 15 minutes after the timetable. The scheme covers every ticket type it sells, seasons included. Singles earn 25%, 50% or 100% of the fare depending on whether the delay falls between 15 to 29, 30 to 59 or 60 minutes and over; a £21 single that is 63 minutes late therefore comes back in full, £21. On a return, each late leg is worth half the fare, and a single leg 120 minutes late refunds 100% of it. TfW has two features rarely found elsewhere: season holders may make up to two claims a day, and those who bought their season from TfW can claim for days when strikes stopped them travelling. Claims must reach it within 28 days. In April 2025 to March 2026 it approved 73.2% of 171,430 claims closed.
Last day to claim Delay Repay
Claim by
23 November 2026
| Time limit at Transport for Wales | 28 days |
| Counted from | 26 October 2026 |
| National Rail minimum | 28 days |
The operator’s form refuses claims after its limit; a late claim can only be asked as a goodwill gesture.
Schemes and rules read by Radif Partners · Editorial policy · Method
A Welsh network with long rural lines
TfW runs the trains of Wales and the borders: the main line through Cardiff and Swansea, the valley lines, the North Wales coast, the Cambrian lines to the west coast and long rural routes such as the Heart of Wales line, as well as services into Shrewsbury, Chester and Manchester. Weather often disrupts the rural lines, and Delay Repay does not exclude it: what counts is the delay at your station, not its cause. The table applies the TfW bands to a £21 single.
| Minutes late | Single | On £21 | Return, each late leg |
|---|---|---|---|
| 15 to 29 | 25% | £5.25 | 12.5% |
| 30 to 59 | 50% | £10.50 | 25% |
| 60 to 119 | 100% | £21 | 50% |
| 120 or more | 100% | £21 | 100% |
Seasons, Multiflex and the two-claim rule
Season ticket and Multiflex holders claim each delayed journey separately. TfW values one journey at 1/10 of a weekly, 1/40 of a monthly and 1/464 of an annual, then applies the usual shares. Unlike several English operators, its top season band stays at 100% of one journey rather than two. With a £2,900 annual season, one journey is worth £6.25 and a 40-minute delay pays £3.13. Up to two claims a day on a season ticket. No Flexi divisor appears on the page read, so the calculator leaves that case to the claim form.
One journey on your season, by operator
Value used per journey
£6.25
| Divisor at Transport for Wales | 464 |
| 30 to 59 min late pays | £3.13 |
| 60 to 119 min late pays | £6.25 |
Claims TfW opens for you
Advance tickets bought on its website or app: a claim is created within 24 hours for you to confirm. In practice, if you bought an Advance ticket for a TfW service on its website or app, its system checks the journey; when it finds a delay of at least 15 minutes it prepares the claim and emails you to confirm the details. For every other ticket you fill in the form, which asks for the journey, the ticket and how you want to be paid: bank transfer, card, PayPal, cheque, rail travel vouchers, charity donation.
A practical point for pay as you go users: on disrupted days, TfW asks you to tap in at your origin and out at your destination even when part of the trip is by replacement bus, and missing taps can be added in its app or on its website. Its pay as you go is valid only on TfW and CrossCountry services.
If the disruption makes you give up the trip and your ticket is unused, TfW points you to a fee-free refund from wherever you bought it, which is a separate process from Delay Repay.
Claim figures and ownership
The ORR's Table 4410 shows TfW received 172,052 claims in April 2025 to March 2026 and closed 97.5% within 20 working days. For April 2026 to March 2027, provisional figures show 65,547 claims so far, with 78.0% approved. TfW is under welsh public ownership, so the transfers of English franchises to public ownership do not concern it. Journeys on the main line from South Wales to London are run by GWR: see the GWR page for its rules.