Train companies
Southeastern Delay Repay: the journey rate and One Click
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Use the calculator above with Southeastern's bands already loaded: change the price or the delay to see the payment move between bands.
Southeastern would pay
£12
50% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| From 60 min late | £24 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Southeastern publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Southeastern, the operator of commuter and high speed trains between London and Kent, pays Delay Repay 15 on arrival delays at your destination. Singles earn 25%, 50% and 100% of the price from 15, 30 and 60 minutes; returns earn half those shares per late leg and the full price from 120 minutes. For seasons it computes a "journey rate", the ticket price divided by 16 for a Flexi, 10 for a weekly, 40 for a monthly and 464 for an annual, and pays the band share of it, rising to a return journey rate from two hours. Oyster and contactless journeys are treated as singles at the fare charged. Its One Click Delay Repay creates claims for Key smartcard holders and for eTicket, sTicket and Advance buyers. Claims are accepted for 28 days. In April 2025 to March 2026, 100.0% of its 600,573 closed claims were closed within 20 working days.
One journey on your season, by operator
Value used per journey
£10
| Divisor at Southeastern | 40 |
| 30 to 59 min late pays | £5 |
| 60 to 119 min late pays | £10 |
Schemes and rules read by Radif Partners · Editorial policy · Method
The journey rate, worked through
Southeastern's Delay Repay FAQs set out a grid that every season holder can apply by hand: divide what you paid by a fixed number, and that is your journey rate. A quarterly season uses 120. The band then takes 25%, 50% or 100% of the rate, and a delay of two hours or more pays the return journey rate, the maximum for a season. Here are four example seasons:
| Season | Divisor | Journey rate | 40 min late | 130 min late |
|---|---|---|---|---|
| Flexi at £190 | ÷ 16 | £11.88 | £5.94 | £23.75 |
| Weekly at £95 | ÷ 10 | £9.50 | £4.75 | £19 |
| Monthly at £365 | ÷ 40 | £9.13 | £4.56 | £18.25 |
| Annual at £3,800 | ÷ 464 | £8.19 | £4.09 | £16.38 |
Singles and returns
A £24 single that reaches its station 31 minutes late pays £12. A return is valued leg by leg: on a £44 day return, 20 minutes late going out and 65 minutes late coming back pay £27.50 together. Try your own legs here:
Delay Repay on a return ticket
You would get
£27.50
| Share of the return fare | 62.5% |
| Outward band | 15 min and over |
| Return band | 60 min and over |
| Capped at | £44 |
One Click Delay Repay
Sign up once in your Southeastern account, under One Click Delay Repay. From then on, any delay of at least 15 minutes on Southeastern trains, detected from your taps, scans or the time of your Advance ticket, creates a claim for you to confirm. The scheme covers Key smartcards, and e-tickets and Advance tickets bought on its website or app. A ticket bought from another retailer is not included and is claimed on the ordinary Delay Repay page; for those, Southeastern needs a copy of the ticket or the eTicket reference, not the order number of the third party.
Payment can be taken as bank transfer, PayPal, e-voucher, rail travel vouchers and charity donation.
Claiming by hand: what to have ready
For a manual claim, Southeastern asks for the ticket itself or its details: the eTicket reference shown under the QR code, or your Southeastern booking reference. For Oyster or contactless, it needs a journey statement or, for monthly and annual seasons on Oyster, the season ticket record, both available from Transport for London. Have the scheduled time of the train you meant to take and your real arrival time to hand; the form asks for both.
One Click and the manual form lead to the same payment. The difference is who notices the delay: with One Click, Southeastern does, from its running data; with the form, you do. If One Click misses a journey, nothing stops you claiming it yourself within the limit.
A worked season case: a Key smartcard monthly of £365 has a journey rate of £9.13. Three delays of 35 minutes in a month bring £13.68 in total, which the tool on this page lets you compare with other operators' divisors.
Ownership and claim statistics
Southeastern is run by the government's operator of last resort: Public ownership (DfT Operator), as listed on the GOV.UK page on Great British Railways. The Office of Rail and Road reports 598,605 claims for April 2025 to March 2026, 82.2% approved. For April 2026 to March 2027, the provisional periods show 260,151 claims, 84.7% approved and 100.0% closed within 20 working days. Under every scheme, the National Rail Conditions of Travel keep a floor of 50% of the fare from 60 minutes late.