Train companies
LNER Delay Repay
Independent site, not a train company or claims service. You claim only through your operator’s own form.
This calculator is fixed on LNER: type what you paid and how late you reached your station to see the band and the amount its terms give.
LNER would pay
£78
100% of the single fare paid
| Scheme | Delay Repay 30, from 30 min |
| Band applied | 60–119 min |
| From 120 min late | £78 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme LNER publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
LNER, the East Coast operator between London King's Cross, Yorkshire, the North East and Edinburgh, runs Delay Repay 30: nothing is paid for a delay under 30 minutes, which sets it apart from the many companies that start at 15. From 30 to 59 minutes late, a single earns 50% of its price; from 60 minutes the whole single comes back. On a return, its page speaks of the "relevant portion" of the ticket; read as half the return fare, that gives 25% and then 50% of the return per late leg, and from 120 minutes the whole return. A £78 single arriving 64 minutes late returns £78. Claims are due within 28 days of travel. LNER is in public ownership, run by the government's DfT Operator, and in April 2025 to March 2026 approved 81.9% of the claims it closed.
Last day to claim Delay Repay
Claim by
23 November 2026
| Time limit at LNER | 28 days |
| Counted from | 26 October 2026 |
| National Rail minimum | 28 days |
The operator’s form refuses claims after its limit; a late claim can only be asked as a goodwill gesture.
Schemes and rules read by Radif Partners · Editorial policy · Method
Three bands, starting at half an hour
Long-distance fares on the East Coast can be high, and LNER's scheme is shorter than most: three bands instead of four. A delay of 25 minutes on a King's Cross to Newcastle trip earns nothing, where a company on Delay Repay 15 would already pay a quarter of the single. Once the half hour is passed, the scheme is generous, since the whole single comes back from one hour.
| Delay at your station | Single | Example on £78 | Return, per late leg |
|---|---|---|---|
| 30 to 59 | 50% | £39 | 25% |
| 60 to 119 | 100% | £78 | 50% |
| 120 or more | 100% | £78 | 100% |
Return tickets and the "relevant portion"
LNER expresses the return bands as a share of the "relevant portion" of the return ticket: half of it from 30 minutes, all of it from 60. It does not say how much of the fare a portion is. This site treats each leg as half the return fare, which is how most operators state it, and the calculator therefore shows 25% and 50% of the return price. If the form values a leg differently, its figure prevails. From two hours on either leg, the page is explicit: the full cost of the return is paid.
On a £150 return with the outward leg 45 minutes late and the way back on time, the reading above gives £37.50. If the return leg is also 70 minutes late, the two legs add up to £112.50.
Delay Repay on a return ticket
You would get
£112.50
| Share of the return fare | 75% |
| Outward band | 30 min and over |
| Return band | 60 min and over |
| Capped at | £150 |
Seasons, Flexi and smartcards
For a season ticket, LNER first works out the "cost of your single ticket": the price divided by 10 for a weekly, 16 for a Flexi Season, 40 for a monthly and 464 for an annual. The single-ticket bands then apply to that value, so an annual season of £9,000 gives £9.70 for a 40-minute delay and £19.40 for a 75-minute one. Each delayed journey is its own claim with its own 28-day limit. Our season ticket page explains why commuters on Delay Repay 30 routes claim less often but for larger sums.
Booked direct or elsewhere
How you claim depends on where the ticket came from. A ticket bought from LNER can be tracked in My Account, and the One-click option removes the form altogether for those who opted in. A ticket from another retailer or train company goes through LNER's separate portal. Either way, the deadline is the same and the claim belongs to LNER only if its train made you late; the step-by-step claim guide covers journeys shared with other operators.
On the same line, three open access companies run their own schemes: Hull Trains, Lumo and Grand Central. A ticket valid only on one of them is claimed from that company, not from LNER.
How LNER handles claims
According to ORR Table 4410, LNER received 485,287 compensation claims in April 2025 to March 2026 and closed 97.9% of them within 20 working days. For April 2026 to March 2027, provisional figures for the first 4 periods show 277,502 claims received and an approval rate of 81.2%. LNER is listed among the operators already under public ownership, run by DfT Operator.