Train companies
Gatwick Express Delay Repay
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The calculator above is set to Gatwick Express: enter what you paid and how late you arrived to get the band and the amount.
Gatwick Express would pay
£5.63
25% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 15–29 min |
| From 30 min late | £11.25 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Gatwick Express publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Gatwick Express Delay Repay covers the non-stop trains between London Victoria and Gatwick Airport, and it pays from 15 minutes late at your destination, whether you were heading for a flight or coming home from one. It is not a separate scheme: Gatwick Express applies the Delay Repay 15 rules of Govia Thameslink Railway, the group that also runs Southern, Thameslink and Great Northern. On a £22.50 single, an 18-minute delay pays £5.63, 35 minutes pays £11.25 and an hour or more pays the whole fare. A return is worth 12.5% of its price per leg in the first band, rising to all of it when one leg is 120 minutes late. There is no automatic claim on Gatwick Express tickets in the terms read, so every traveller claims within 28 days. Payment is by bank transfer, PayPal, e-voucher, rail travel vouchers and charity donation, and the choice cannot be changed once the claim is sent.
Every band for your fare
Gatwick Express, from
15 min
| 15–29 min | £10 |
| 30–59 min | £20 |
| 60–119 min | £40 |
| 120+ min | £40 |
Single tickets. Return: 12.5% / 25% / 50% / 100% of the return fare per late leg.
Schemes and rules read by Radif Partners · Editorial policy · Method
Late into the airport, or late back to Victoria
The delay is measured at the station on your ticket. Heading out, that is Gatwick Airport; coming back, it is Victoria. Leaving late does not matter if the train makes up time and arrives within 14 minutes of the timetable. The table applies the bands to a £22.50 airport single.
| Minutes late | Share of a single | On £22.50 | Share of a return, per leg |
|---|---|---|---|
| 15 to 29 | 25% | £5.63 | 12.5% |
| 30 to 59 | 50% | £11.25 | 25% |
| 60 to 119 | 100% | £22.50 | 50% |
| 120 or more | 100% | £22.50 | 100% |
Air travellers often buy a return and use the second half a week or two later. Each leg is a separate claim with its own 28 days, counted from the day it was travelled.
Delay Repay on a return ticket
You would get
£10.50
| Share of the return fare | 25% |
| Outward band | 30 min and over |
| Return band | none |
| Capped at | £42 |
Claiming without an account
An online account stores your details and opens the e-voucher option, but it is not required. You need proof of travel: the original paper ticket or its receipt, the unique ticket number or an image of an e-ticket or barcode ticket, or, for Oyster and contactless, a print-out of the journey from the TfL account. One image is accepted per claim. The payment choice is final once the claim is sent, and the full list is bank transfer, PayPal, e-voucher, rail travel vouchers and charity donation. National Rail vouchers issued by the group can be cashed at Gatwick Express, Great Northern, Southern or Thameslink ticket offices, and vouchers last 12 months.
Groups travelling to the airport together can add up to three claims in one submission, copying the journey details, as long as each claim carries a different ticket. The page says claims for others are accepted for children or in mitigating circumstances.
Seasons on the airport line
Commuters between Victoria and Gatwick, or onwards, value one journey by dividing the season price: 10 for a weekly, 40 for a monthly and 464 for an annual season, with quarterly and six-monthly seasons pro rata. The bands then give 25%, 50% and 100% of one journey, and two journeys from 120 minutes. An annual season of £3,600 is worth £7.76 for a delay of an hour.
Limits of what was read
Uses the national Delay Repay 15 scheme of Govia Thameslink Railway; no Flexi divisor is published. The Gatwick Express page also carries a paragraph naming Thameslink as the company that checks claims, a sign that the four brands share their text; the rules on it are the same as on the Southern and Thameslink pages. No automatic claim route is described for Gatwick Express tickets, unlike the Key Smartcard sign-up of its sister brands.
Ownership and claim statistics
Gatwick Express has been run in public ownership since 31 May 2026 as part of Govia Thameslink Railway. The ORR does not report it separately: the group, with Southern and its other brands, approved 80.6% of the claims it closed in April 2025 to March 2026, and 80.1% in the provisional figures for April 2026 to March 2027 (ORR Table 4410). Arriving from Heathrow instead? The Heathrow Express page explains why that line sits outside Delay Repay.