Delay Repay rules
Delay Repay on a season ticket
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Choose the operator, the season type, its price and the minutes late: the tool divides the season into one journey and applies the band.
Southern would pay
£4.72
50% of the value of one journey on the season
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| Season price ÷ 464 | £9.44 |
| From 60 min late | £9.44 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Southern publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Delay Repay on a season ticket starts by turning the season price into the value of one journey. Most operators divide a weekly season by 10, a monthly by 40, an annual by 464 and a Flexi season by 16: the number of single journeys the ticket is assumed to cover. The delay bands then apply to that value as for a single ticket: with a Delay Repay 15 operator, 25% from 15 minutes, 50% from 30 and 100% from 60, and many operators pay two journeys from 120 minutes. An annual season bought for £4,380 with Southern is worth £9.44 a journey, so a 32-minute delay pays £4.72. West Midlands Railway and London Northwestern Railway use a daily value instead, with half the shares. The National Rail Conditions of Travel leave season tickets to each operator's charter, so the divisor of the company that ran the late train decides.
Delay Repay on a season ticket
Total for these journeys
£13.59
| Per delayed journey | £4.53 |
| Season price ÷ 464 | £9.05 |
| Share for this delay | 50% |
Schemes and rules read by Radif Partners · Editorial policy · Method
The divisor of each operator
The table lists the divisor each operator publishes for each season type, as read on its terms, with the basis it applies. A dash means no divisor is published: the operator's claim form works out the value, and the calculator cannot.
| Operator | Weekly | Monthly | Annual | Flexi | Value of |
|---|---|---|---|---|---|
| Avanti West Coast | 10 | 40 | 464 | 16 | one journey |
| c2c | 10 | 40 | 464 | 16 | one journey |
| Caledonian Sleeper | - | - | - | - | none published |
| Chiltern Railways | 10 | 40 | 464 | 16 | one journey |
| CrossCountry | 10 | 40 | 464 | 16 | one journey |
| East Midlands Railway | 10 | 40 | 464 | - | one journey |
| Elizabeth line | - | - | - | - | none published |
| Gatwick Express | 10 | 40 | 464 | - | one journey |
| Grand Central | - | - | - | - | none published |
| Great Northern | 10 | 40 | 464 | 16 | one journey |
| Great Western Railway | 10 | 40 | 464 | 16 | one journey |
| Greater Anglia | 10 | 40 | 464 | - | one journey |
| Heathrow Express | - | - | - | - | none published |
| Hull Trains | 10 | 40 | 464 | - | one journey |
| LNER | 10 | 40 | 464 | 16 | one journey |
| London Northwestern Railway | 5 | 20 | 232 | 8 | one day |
| London Overground | - | - | - | - | none published |
| Lumo | 10 | 40 | 464 | - | one journey |
| Merseyrail | - | - | - | - | none published |
| Northern | 10 | 40 | 464 | 16 | one journey |
| ScotRail | 10 | - | - | - | one journey |
| South Western Railway | 10 | 40 | 464 | 16 | one journey |
| Southeastern | 10 | 40 | 464 | 16 | one journey |
| Southern | 10 | 40 | 464 | 16 | one journey |
| Thameslink | 10 | 40 | 464 | 16 | one journey |
| TransPennine Express | 10 | 40 | 464 | 16 | one journey |
| Transport for Wales | 10 | 40 | 464 | - | one journey |
| West Midlands Railway | 5 | 20 | 232 | 8 | one day |
Why the divisors are what they are
The numbers follow a working week: five days, two journeys a day. A weekly season is ten journeys. A month of four weeks is forty. An annual season is 464 journeys, which is 232 days of two journeys each. The daily value used by West Midlands Railway is the same arithmetic stopped at the day: weekly divided by 5, annual by 232, with shares halved, so the amount per late journey comes out the same.
The 120-minute band on a season
From two hours late, many operators pay the value of two journeys, the cost of a day's return travel, rather than one. c2c, Chiltern Railways, East Midlands Railway, Gatwick Express, Great Northern, Great Western Railway, South Western Railway, Southeastern, Southern, Thameslink, TransPennine Express publish this. Others pay the value of one journey at most. A day thrown into chaos is therefore worth claiming as one long delay rather than two shorter ones.
One journey on your season, by operator
Value used per journey
£10
| Divisor at Southeastern | 40 |
| 30 to 59 min late pays | £5 |
| 60 to 119 min late pays | £10 |
A month of delays, worked out
Take a monthly season bought for £420 with Southeastern. One journey is worth £10.50. In a month with six delays of 15 to 29 minutes, two of 30 to 59 minutes and one of more than an hour, the claims come to £36.78. Small sums each time, but over a year of disrupted mornings they can repay a few weeks of the season. The tool under the citable block adds up identical delays for you.
Claiming smoothly as a commuter
- Register the season once in the operator's online account, with its price and dates: later claims take a minute.
- Use automatic claims where they exist. Several operators pay smartcard seasons without a form, as the automatic Delay Repay page lists.
- Watch the 28 days. Each journey has its own limit, so claim weekly rather than at the end of the season.
- Stopping the season? A refund for the unused part follows separate rules in Part G of the Conditions of Travel, with a fee of up to £10: see the season ticket refund page.