Train companies
ScotRail Delay Repay: nothing before half an hour, then up to the full fare
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Enter your ScotRail fare and how late you arrived: the calculator above shows the amount under its 30-minute bands.
ScotRail would pay
£7.80
50% of the single fare paid
| Scheme | Delay Repay 30, from 30 min |
| Band applied | 30–59 min |
| From 60 min late | £15.60 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme ScotRail publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
ScotRail, Scotland's main train operator, runs Delay Repay 30, which it calls its Delay Repay guarantee. Below 30 minutes late at your destination there is no payment, which sets it apart from the many operators in England that start at 15. From 30 minutes a single returns 50% of its price and from 60 minutes the whole of it; a late leg on a return earns 25% or 50% of the return fare, and a leg 120 minutes late or more gives back all of it. A connection missed because a ScotRail train ran late can be claimed too. Claims must reach it within 28 days. In April 2025 to March 2026 the Office of Rail and Road counted 70,173 claims to ScotRail and an approval rate of 64.3%; the first periods of April 2026 to March 2027 show 45.4% approved and only 75.7% closed within 20 working days.
Last day to claim Delay Repay
Claim by
23 November 2026
| Time limit at ScotRail | 28 days |
| Counted from | 26 October 2026 |
| National Rail minimum | 28 days |
The operator’s form refuses claims after its limit; a late claim can only be asked as a goodwill gesture.
Schemes and rules read by Radif Partners · Editorial policy · Method
The thirty-minute line
Because ScotRail starts at 30 minutes, a commuter arriving 25 minutes late gets nothing from the guarantee, where an operator on Delay Repay 15 would already pay 25% of the fare. Above the line, the steps are the same as elsewhere. On an example single of £15.60:
| Minutes late | Single | Paid on £15.60 | Return, per late leg |
|---|---|---|---|
| 30 to 59 | 50% | £7.80 | 25% |
| 60 to 119 | 100% | £15.60 | 50% |
| 120 or more | 100% | £15.60 | 100% |
Every band for your fare
ScotRail, from
30 min
| 30–59 min | £7.80 |
| 60–119 min | £15.60 |
| 120+ min | £15.60 |
Single tickets. Return: 25% / 50% / 100% of the return fare per late leg.
A return of £28 with the homeward leg 130 minutes late pays £28, the whole ticket.
Season tickets: only the weekly rule is written down
The Passenger Charter of April 2025 pays season holders a share of a single fare and counts 10 one-way journeys a week. A weekly season of £85 is therefore worth £8.50 a journey, and a 45-minute delay on it pays £4.25. For monthly and annual seasons the text gives no divisor, and this site does not invent one. Expect the claim form to apply a comparable value, and ask for the working if the figure looks low.
One journey, from delay to claim
Suppose you bought an Off-Peak return for £36, travelled out on time and came home on a train that reached your station 52 minutes late. Only the late leg counts, valued at half the return: the claim is worth £9. Had the train been 64 minutes late, it would be £18. Note the arrival time on the day, keep the ticket, and claim for the return leg on its own date: the 28 days run from that journey, not from the outward one.
If the late running made you miss a connection to another ScotRail train, enter your planned and actual arrival at the final station of the journey. The claim is for the whole trip, and the band is set by the total delay at the end.
How the money comes back
ScotRail lets you choose the method used to pay for the ticket, PayPal, vouchers or charity donation. Online, you need the ticket details or the Smartcard number; by post, the original ticket goes with the form. No automatic claim scheme was found in the pages read, so every late journey needs its own claim.
The claim figures, and what changed
The ORR table of delay compensation claims gives ScotRail 62,884 closed claims in April 2025 to March 2026, with 64.3% approved and 97.9% closed within 20 working days. The provisional periods of April 2026 to March 2027 look different: 24,298 claims received, 45.4% approved and 75.7% closed in time. The table does not say why. If your claim is refused or delayed, ask for the reasons in writing; the Conditions of Travel still guarantee 50% of the fare from 60 minutes, and an unresolved complaint can go to the Rail Ombudsman.
What was read, and how old it is
ScotRail's live pages blocked automated reading. The bands come from an archived copy of its Delay Repay guarantee from September 2026 and the season rule from an archived copy of its charter. Only a weekly season divisor is published; monthly and annual seasons are worked out by its claim form. ScotRail is in Scottish public ownership.