Train companies
London Overground delay refund
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The calculator above is locked on London Overground: it checks your delay against the 30-minute threshold and shows the fare that would come back.
London Overground would pay
£3.10
100% of the single fare paid
| Scheme | TfL service delay refund, 30 minutes, from 30 min |
| Band applied | 30+ min |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme London Overground publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
A London Overground delay refund is not Delay Repay. The six Overground lines, Liberty, Lioness, Mildmay, Suffragette, Weaver and Windrush, follow the Transport for London service delay refund: a journey that ends 30 minutes or more late for a reason within TfL's control earns back its single pay as you go fare. On the Tube and the DLR the same refund starts at 15 minutes, so a trip that switches from the Underground to the Overground can meet one threshold and miss the other. Paper single and return tickets get the cash value of the delayed journey. You must apply within 28 days, and you are repaid by bank transfer or as pay as you go credit. Strikes, planned works, weather, security alerts and passengers taken ill do not qualify. In April 2025 to March 2026, the Office of Rail and Road counted 16,707 claims on the Overground, of which 46.4% were approved, rising to 54.1% in the first, provisional months of April 2026 to March 2027.
Delay Repay on a return ticket
You would get
£4.70
| Share of the return fare | 50% |
| Outward band | 30 min and over |
| Return band | none |
| Capped at | £9.40 |
Schemes and rules read by Radif Partners · Editorial policy · Method
Which journeys qualify
TfL's service delay refund page sets two thresholds. The Underground and DLR pay from 15 minutes; the London Overground and the Elizabeth line only from 30 minutes. You get back what the late journey costs as a single pay as you go trip, the same whether the train was 30 minutes or two hours late. A £3.10 fare and a 40-minute delay therefore bring back £3.10.
The cause decides the rest. The TfL Conditions of Carriage put each case in one of three boxes:
| Cause of the delay | Refund |
|---|---|
| A cause within TfL control | single fare of the journey |
| Planned service changes and engineering works | none |
| Adverse weather, security alert, passenger taken ill | none |
| Strike action | none: refunds suspended |
| Higher fare paid on another route, delay within TfL control | difference, case by case |
Return tickets and Travelcards
Most Overground journeys are paid by contactless or Oyster, one fare per trip. Paper tickets are rarer, but TfL treats them the same way: the cash value of the delayed journey comes back, not the whole ticket. For a return, the calculator values one late leg at 50% of the price. A Travelcard on Oyster is claimed online; TfL asks you to wait 48 hours first, since it sometimes refunds automatically, and does not accept those claims by email.
Claims for paper tickets and National Rail smartcards go to TfL Customer Services with your contact details, the route, the time and length of the delay, and images of both sides of the ticket. TfL then contacts you to process it.
Timing, review and appeal
The limit is 28 days from the delayed journey, the same as on the national network. TfL says a review can take up to 10 working days. If the claim is refused and you think it should have been paid, the appeal is made by phone. Because the threshold is measured in whole minutes, note the time you touched out: it is the easiest evidence of your real arrival.
Where the Overground meets National Rail
The company running the Overground, Arriva Rail London, appears in Appendix A of the National Rail Conditions of Travel, which list the train companies bound by them. Those conditions set a minimum of 50% of the fare from 60 minutes, with no exclusion for the cause once that point is reached. TfL's pages do not explain how this floor applies to its own refund, so treat it as an argument for a review, not as a promise. Several Overground stations are shared with National Rail operators such as c2c and Greater Anglia, whose Delay Repay pays from 15 minutes on their own trains.
Approval rates over two years
The ORR reports the Overground on its own line. Every claim it received in April 2025 to March 2026 was closed, 100.0% of them inside 20 working days, and the approval rate stood at 46.4%. The provisional count for the first 4 periods of April 2026 to March 2027 is 8,161 claims closed with 54.1% approved (ORR Table 4410).
How an operator handles Delay Repay claims
Claims approved
46.4%
| Closed within 20 working days | 100% |
| Claims closed | 16,707 |
| Period | April 2025 to March 2026 |
Office of Rail and Road, Table 4410 (OGL v3.0). Where the ORR reports a group, the figure covers all its brands.
For the other TfL rail service with a 30-minute rule, see the Elizabeth line page.