Train companies
Chiltern Railways Delay Repay: what a late Marylebone train pays
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The calculator above already holds Chiltern Railways' bands: enter your fare and the minutes late at your destination to see the amount.
Chiltern Railways would pay
£8
25% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 15–29 min |
| From 30 min late | £16 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Chiltern Railways publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Chiltern Railways, which runs trains out of London Marylebone towards Aylesbury, Oxford and Birmingham, compensates delays under Delay Repay 15. Only a delay of more than 14 minutes at your destination qualifies. A single then returns 25% of its price, rising to 50% from 30 minutes and the whole fare from 60 minutes; on a return, each late leg is worth half those shares until a delay of 120 minutes brings back the entire return. Season holders are paid on the value of one journey, and from two hours on the value of a return journey. Claims go in within 28 days, online or on a paper form sent by post with the tickets. The company passed into public ownership on 20 September 2026. Over April 2025 to March 2026 it approved 84.4% of the claims it closed and closed 99.9% within 20 working days.
Every band for your fare
Chiltern Railways, from
15 min
| 15–29 min | £10 |
| 30–59 min | £20 |
| 60–119 min | £40 |
| 120+ min | £40 |
Single tickets. Return: 12.5% / 25% / 50% / 100% of the return fare per late leg.
Schemes and rules read by Radif Partners · Editorial policy · Method
The Chiltern bands for a £32 single
Here is the scale set out on Chiltern's compensation page, applied to a £32 fare. Under 15 minutes nothing is paid; the scale then climbs in four steps.
| Minutes late | Share of a single | On a £32 single | Share of a return, per late leg |
|---|---|---|---|
| 15 to 29 | 25% | £8 | 12.5% |
| 30 to 59 | 50% | £16 | 25% |
| 60 to 119 | 100% | £32 | 50% |
| 120 or more | 100% | £32 | 100% |
A return of £58 with the evening leg 40 minutes late pays £14.50. If both legs are late, the two amounts add up, never beyond the price of the ticket; our return ticket page explains the arithmetic.
Season tickets: one journey, then a return journey
Chiltern's table converts each season into the price of one single journey: 1/464 of an annual, 1/40 of a monthly, 1/16 of a Flexi Season and 1/10 of a weekly; a quarterly is divided by 120. The band percentages then apply to that single journey value, except at two hours or more, when the payment is the full cost of a return journey.
Example: an annual season of £4,600 is worth £9.91 a journey. A 20-minute delay pays £2.48, a delay of an hour pays £9.91 and a delay of over two hours pays £19.83.
Three practical points from its claim pages
- Keep paper tickets out of the barrier. Chiltern asks passengers holding a paper single or return not to put it through the gate at the end of the journey, because it is needed for the claim.
- Claim from the right company. If the delay started on another operator's train, the claim goes to that operator: Chiltern says it cannot consider claims for services it does not run.
- Choose the payment. The form offers rail travel vouchers, card, bank transfer and charity donation. You never have to take vouchers if you prefer money.
The page also uses the phrase "within the railway industry control" when it describes who can claim. The National Rail Conditions of Travel still guarantee at least 50% of the fare from 60 minutes late, whatever caused the delay, and Delay Repay schemes are normally paid regardless of cause. Mention that if a claim is refused on the ground of cause.
Last day to claim Delay Repay
Claim by
23 November 2026
| Time limit at Chiltern Railways | 28 days |
| Counted from | 26 October 2026 |
| National Rail minimum | 28 days |
The operator’s form refuses claims after its limit; a late claim can only be asked as a goodwill gesture.
Chiltern also reminds passengers that Delay Repay is not the only route. A delay can instead be claimed under its Passenger Charter or under the Consumer Rights Act 2015, though the same money cannot be recovered twice, and other losses caused by Chiltern Railways, unrelated to the delay itself, may be claimed separately. In practice, Delay Repay is the quickest for the fare; the other routes matter when the cost of the delay went well beyond the ticket.
A new owner and its claim record
Chiltern Railways joined the public ownership programme on 20 September 2026, the most recent transfer before Great Western Railway's, due on 13 December 2026. The bands on this page were read on its website on 26 October 2026, after the change. ORR statistics for April 2025 to March 2026: 82,574 claims received, 68,876 approved. For April 2026 to March 2027, provisional figures to date show 33,964 claims and an approval rate of 84.0%, with 99.9% closed inside 20 working days.