Train companies
CrossCountry Delay Repay
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The calculator above uses the CrossCountry bands: enter your fare and the minutes late at your destination to see what the claim is worth.
CrossCountry would pay
£29
50% of the single fare paid
| Scheme | Delay Repay 30, from 30 min |
| Band applied | 30–59 min |
| From 60 min late | £58 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme CrossCountry publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
CrossCountry's long cross-country routes all meet at Birmingham New Street, reaching Scotland, the North East, the South West, the South Coast, Cardiff and Stansted Airport. Its compensation follows Delay Repay 30: a train has to bring you to the destination on your ticket at least 30 minutes late before anything is due. From there a single earns 50%, then the full price from 60 minutes; a return earns 25% and 50% of its price per late leg, and the whole return once either leg is 120 minutes late or more. On a £58 single, 38 minutes late means £29. Payment comes by bank transfer or rail travel vouchers. The time limit is 28 days. Of the claims it closed in April 2025 to March 2026, CrossCountry approved 64.3%, one of the lowest rates among the national operators. It is run privately by Arriva.
How an operator handles Delay Repay claims
Claims approved
64.3%
| Closed within 20 working days | 99.1% |
| Claims closed | 468,423 |
| Period | April 2025 to March 2026 |
Office of Rail and Road, Table 4410 (OGL v3.0). Where the ORR reports a group, the figure covers all its brands.
Schemes and rules read by Radif Partners · Editorial policy · Method
Half an hour before anything is owed
CrossCountry is one of the companies on Delay Repay 30. On a journey such as Bristol to Birmingham, a 25-minute delay pays nothing, while on a Delay Repay 15 operator the same delay would return a quarter of the fare. The bands, applied to a £58 single, look like this.
| Arrival delay | Share of the single | Amount on £58 | Share of the return, each late leg |
|---|---|---|---|
| 30 to 59 | 50% | £29 | 25% |
| 60 to 119 | 100% | £58 | 50% |
| 120 or more | 100% | £58 | 100% |
Its page words returns as "either portion" of a return ticket: half the portion from 30 minutes, all of it from 60, and the full return when either or both legs are more than two hours late. The calculator treats a portion as half the return fare.
Long journeys, many connections
Many CrossCountry trips involve a change, either at Birmingham or onto another company's train. Compensation depends on your arrival at the final station on the ticket, so a 15-minute late CrossCountry train that makes you miss an hourly connection can produce a delay well over the threshold. The tool below adds the first delay and the wait for the next train to show the result; the claim then uses the real arrival time.
Missed connection: delay at the final station
Compensation
£70
| Late at the final station | about 72 min |
| First train alone | 12 min |
| Who to claim from | the operator that caused the delay; any operator forwards it |
Assumes the next connection runs on time; the claim uses the real arrival time.
A claim goes to the company whose train caused the delay. If that was another operator, CrossCountry can refer the claim to it, and the claim guide explains how journeys over several companies are handled.
Season tickets
The full Passenger Charter, read on an archived copy of May 2025, values one journey on a season as the price divided by 10 for a weekly, 16 for a Flexi Season, 40 for a monthly and 464 for an annual, with a quarterly divisor as well. The single-ticket percentages then apply. On a monthly season of £520, a 40-minute delay is worth £6.50; at 70 minutes it is £13. The season column does not double at two hours: it stays at one full journey.
Approval rate and speed
The ORR claim statistics put CrossCountry well below the national average. In April 2025 to March 2026 it received 487,793 claims and approved 64.3% of those closed, against 80.5% across Great Britain; 99.1% were closed within 20 working days. Provisional figures for the first 4 periods of April 2026 to March 2027 show an approval rate of 67.6% and 93.6% closed within 20 working days. The statistics do not give reasons for refusals. Delays under the threshold, claims sent to the wrong company and journeys past the limit are common causes on any network; check the minutes and the deadline before sending.
Under the National Rail Conditions of Travel, a refused claim for a delay of 60 minutes or more still leaves you entitled to at least 50% of the fare, and the Rail Ombudsman can review a final answer.
What this page could not check
CrossCountry's live pages block automated reading. The bands come from an archived copy of its Delay Repay page and the season divisors from an archived copy of its full charter. Both are official texts, but a change made since those copies would not show here; the claim form of the operator gives the binding figure.