Train companies
TransPennine Express Delay Repay after the portal change
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Set to TransPennine Express, the calculator above shows what a late TPE train is worth on your fare; change the minutes to watch the band move.
TransPennine Express would pay
£19.50
50% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| From 60 min late | £39 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme TransPennine Express publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
TransPennine Express, known as TPE, changed how its Delay Repay claims are handled on 18 October 2026, without changing what it pays. New claims now go through an upgraded portal, references start with the letters TPT, and a new payment route called Payit sends a secure link so the money can land in your bank account without you typing in your bank details. The scale itself is Delay Repay 15: 25% of a single from 15 minutes late, 50% from 30, the full single from 60. A £39 single on a train 47 minutes late is worth £19.50. Season tickets are valued with a divisor table that changes with each band, and the top band pays 200% of a journey. Claims must reach TPE within 28 days. Over April 2025 to March 2026, the ORR recorded 405,829 claims to TPE and an approval rate of 79.6%.
How an operator handles Delay Repay claims
Claims approved
79.6%
| Closed within 20 working days | 99.9% |
| Claims closed | 407,203 |
| Period | April 2025 to March 2026 |
Office of Rail and Road, Table 4410 (OGL v3.0). Where the ORR reports a group, the figure covers all its brands.
Schemes and rules read by Radif Partners · Editorial policy · Method
Where TPE runs and what its scale pays
TransPennine Express runs intercity trains across the north of England and up to Scotland: Manchester and Liverpool to Leeds, York and Newcastle, Manchester Piccadilly to Edinburgh, and the line from York to Scarborough. Fares on these routes sit between a commuter ticket and a long-distance one, which makes the first band worth claiming. The table applies TPE's bands to an example single of £39.
| Delay at destination | Single | Paid on £39 | Return, each late leg |
|---|---|---|---|
| 15 to 29 | 25% | £9.75 | 12.5% |
| 30 to 59 | 50% | £19.50 | 25% |
| 60 to 119 | 100% | £39 | 50% |
| 120 or more | 100% | £39 | 100% |
On a £72 return, an outward train 25 minutes late pays £9, and a homeward train 120 minutes late or more refunds the whole ticket on its own: £72.
The divisor table for season tickets
Instead of a single journey value with a percentage on top, TPE publishes a divisor for each band. For a 40-journey month, a delay in the top band divides the monthly price by half that number, and a delay in the first band divides it by four times that number. The result is the same as taking 25%, 50%, 100% or 200% of one journey worth 1/40 of the month. The Flexi Season is valued at 1/16 of its price and the annual at 1/464. A monthly of £320 and a 65-minute delay give £8.
One journey on your season, by operator
Value used per journey
£8
| Divisor at TransPennine Express | 40 |
| 30 to 59 min late pays | £4 |
| 60 to 119 min late pays | £8 |
The 18 October 2026 change, step by step
TPE's notice on the changes is clear that the Delay Repay scheme itself is unchanged. What moved is the machinery around it:
- New Delay Repay and refund claims go through the upgraded TPE portal; no new account is needed, though a password reset may be requested.
- New claim references begin with TPT, so an older reference in another format belongs to the previous system.
- If you were paid straight to a payment card, you need to enter the card details again.
- Payit is added to the payment choices, which also include card, cheque, rail travel vouchers, e-voucher, charity donation.
Appeals follow the route set out in your claim outcome email.
When another company's train was the late one
Many TPE journeys start or end on another operator's train. TPE's automated scheme notes that if the first train, run by another company, was delayed while the TPE part ran on time, the claim goes to that other operator in the normal way. The same logic applies to manual claims: the company whose train caused the delay pays. TPE also reminds passengers that Delay Repay is its standard level of compensation, and that any request for more, such as a taxi or an extra night away, goes to its Customer Relations team rather than through the claim form.
Approval rates and public ownership
Over April 2025 to March 2026, TPE closed 407,203 claims, approved 79.6% of them and closed 99.9% within 20 working days. The provisional figures for April 2026 to March 2027 show 133,594 claims received so far and 83.3% approved (ORR Table 4410). The company is run by DfT Operator, the government's operator of last resort, and so is already in public ownership. If your journey continued on a stopping train, the Northern page covers that operator.