Train companies
Great Northern Delay Repay for commuters and day trips
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Locked on Great Northern, the calculator above turns your fare and the minutes late at your station into the amount and band of its scheme.
Great Northern would pay
£13.90
50% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| From 60 min late | £27.80 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Great Northern publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Great Northern Delay Repay pays when a delay or cancellation to one of its trains makes you arrive 15 minutes or more late. Most of its passengers commute on season tickets, and for them the scheme works per journey: Great Northern treats a monthly season as 40 single journeys, a weekly one as 10 and an annual one as 464, then pays 25% of one journey from 15 minutes, 50% from 30, a whole journey from 60 and two journeys from 120. A monthly season costing £520 therefore earns £6.50 for a 33-minute delay. A day ticket uses the same steps on the fare paid: £13.90 on a £27.80 single in the same case. Every delayed journey has its own limit of 28 days from the day of travel, which is why regular travellers claim as they go rather than once a month.
Last day to claim Delay Repay
Claim by
23 November 2026
| Time limit at Great Northern | 28 days |
| Counted from | 26 October 2026 |
| National Rail minimum | 28 days |
The operator’s form refuses claims after its limit; a late claim can only be asked as a goodwill gesture.
Schemes and rules read by Radif Partners · Editorial policy · Method
From Moorgate and King's Cross: a monthly season, priced
Great Northern runs out of London King's Cross and Moorgate towards Hertfordshire, Cambridge, Peterborough and King's Lynn. Season tickets are its daily business, so the clearest example is a monthly one. The table takes a £520 monthly season and shows what one delayed journey pays in each band.
| Minutes late | Journeys paid | Amount |
|---|---|---|
| 15 to 29 | 25% | £3.25 |
| 30 to 59 | 50% | £6.50 |
| 60 to 119 | 100% | £13 |
| 120 or more | 200% | £26 |
Flexi Season holders follow the same steps with the price divided by 16. A week with three delays of about 40 minutes on a monthly season adds up to £19.50: small amounts, which is why claiming each one quickly matters.
One journey on your season, by operator
Value used per journey
£13
| Divisor at Great Northern | 40 |
| 30 to 59 min late pays | £6.50 |
| 60 to 119 min late pays | £13 |
Proof of travel the form accepts
Great Northern's Delay Repay compensation page lists the evidence it wants for each kind of ticket. Giving the ticket number when you claim online speeds up the check.
- Paper tickets: the original, the receipt if the ticket is gone, a scan or photo of a season with its photocard, or a screenshot of the booking showing ticket type, date and cost.
- Barcode tickets and e-tickets: the unique ticket number, or an image of the ticket with the station and date.
- Key Smartcard: the number printed on the front. A smartcard from another company needs its number and the receipt for the ticket loaded on it.
- Oyster and contactless: a print-out of the journey from your TfL account showing where you touched in and out and the fare.
The form accepts one image per claim, up to 5MB, so combine several documents into one scan.
A deadline for every journey
The limit is 28 days from the day of each delayed journey. Three delays in one week give three deadlines, and the oldest is the one to watch if you claim them together. The online form takes up to three claims in one submission, each assessed separately, so answers may arrive on different days. Payment is by bank transfer, PayPal, e-voucher, rail travel vouchers and charity donation; Great Northern also offers the donation to Samaritans or Railway Children described on its page. Its automatic route is for key Smartcard holders who sign up in their account.
Who runs it, and how claims are handled
Great Northern is one of the four brands of Govia Thameslink Railway, in public ownership since 31 May 2026, alongside Thameslink, Southern and Gatwick Express. Because the ORR reports the group as a whole, its statistics describe all four brands together: 1,054,079 claims closed in April 2025 to March 2026, 80.6% approved and 99.9% closed within 20 working days, then 80.1% approved in the provisional figures for April 2026 to March 2027 (ORR Table 4410).
Some Great Northern passengers change at Finsbury Park or King's Cross onto other operators, including LNER on the East Coast main line, which pays only from 30 minutes. If the late train was not a Great Northern one, the claim goes to the company that ran it. The time limit page covers what to do once 28 days have passed.