Train companies
c2c Delay Repay: from a two-minute delay to a full refund
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The calculator above is set to c2c: change the fare or the minutes late at your stop and the band and amount follow.
c2c would pay
£7.75
50% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| From 60 min late | £15.50 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme c2c publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
c2c, the line from London Fenchurch Street through south Essex to Southend and Shoeburyness, runs Delay Repay 15: a single ticket earns 25% of its price from 15 minutes late, 50% from 30 minutes and the whole fare from 60 minutes. What sets it apart is the c2c Smartcard. A season or daily ticket loaded on it, tapped in and out and linked to an online account, is credited automatically, and the credit starts with delays of two minutes, far below the 15-minute threshold that applies to everyone else. Claims are accepted for 28 days after the journey. The company has been in public ownership since 20 July 2025. In April 2025 to March 2026, the Office of Rail and Road counted 19,423 claims to c2c, of which 75.9% were approved once closed.
Delay Repay on a return ticket
You would get
£22.50
| Share of the return fare | 25% |
| Outward band | 30 min and over |
| Return band | none |
| Capped at | £90 |
Schemes and rules read by Radif Partners · Editorial policy · Method
Two ways to be compensated on the same line
Most passengers on the Fenchurch Street route meet c2c's compensation through the ordinary claim form, which applies the national 15-minute bands. Smartcard users can step out of that routine. Once Automatic Delay Repay is switched on in their account, c2c compares their tap-in and tap-out with the running of the trains and credits the account without any form being filled in. The page that explains the scheme stresses that it leaves out e-tickets as well as Oyster and contactless pay as you go: those journeys still need a manual claim.
The automatic route pays out as an eVoucher into the online account. A manual claim offers card (online claims), rail travel vouchers, cheque and charity donation, so a passenger who wants the money on a card rather than as credit should check how the account is set up.
The bands applied to a typical Southend fare
On a single of £15.50, a 32-minute delay pays £7.75. The table below sets out every band for that fare. For a return, each late leg is valued against the return fare, and c2c's pages describe the two-hour band as giving back the cost of the return journey.
| Minutes late | Share of a single | On a £15.50 single | Share of a return, per late leg |
|---|---|---|---|
| 15 to 29 | 25% | £3.88 | 12.5% |
| 30 to 59 | 50% | £7.75 | 25% |
| 60 to 119 | 100% | £15.50 | 50% |
| 120 or more | 100% | £15.50 | 100% |
Season tickets: working days, not calendar days
c2c explains its divisors in plain arithmetic. A weekly season is taken to cover five working days with two journeys each, so its price is divided by 10. A Flexi is divided by 16, a monthly by 40 and an annual by 464. Other validities follow the same rule of five working days a week. When the delay reaches two hours, the payment becomes the value of a return journey, twice the single journey value.
Take an annual season of £5,200. One journey is worth £11.21; a 45-minute delay on it pays £5.60, and an hour or more pays £11.21. Compare other operators' divisors for the same price with the tool below.
One journey on your season, by operator
Value used per journey
£11.21
| Divisor at c2c | 464 |
| 30 to 59 min late pays | £5.60 |
| 60 to 119 min late pays | £11.21 |
A discrepancy between the charter and the web pages
The documents read for this page do not all agree. c2c's Passenger's Charter valid from July 2025 describes the 60 to 119 minute band as the full cost of a return journey, while its Delay Repay page and Automatic Delay Repay page say 100% of a single. The calculator follows the web pages. If a claim in that band comes back lower than you expected, quote the charter wording when you ask for a review.
How c2c handles claims, in figures
The Office of Rail and Road publishes claim statistics for each operator. For c2c in April 2025 to March 2026: 19,423 claims received, 20,208 closed, 75.9% approved and 99.5% closed within 20 working days. For April 2026 to March 2027, from the first provisional periods: 13,245 received and 81.2% approved, with 96.8% handled inside 20 working days.
c2c moved into public ownership on 20 July 2025, one of the first franchises to pass to the public ownership programme. The bands and the smartcard scheme continued under the new owner. Whatever the cause of the delay, the National Rail Conditions of Travel still guarantee at least 50% of the fare from 60 minutes, and the time limit page gives the last date for any journey.