Train companies
East Midlands Railway Delay Repay
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Set to East Midlands Railway, the calculator turns your fare and the minutes late into the amount its Delay Repay bands give.
East Midlands Railway would pay
£11.50
25% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 15–29 min |
| From 30 min late | £23 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme East Midlands Railway publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
East Midlands Railway, known as EMR, pays Delay Repay from 15 minutes late at your final destination under Delay Repay 15. Its page uses four timeframes: 25% of a single or 12.5% of a return from 15 minutes, 50% or 25% from 30, the full single or 50% of the return from 60, and the full return from 120 minutes. A £46 single that arrives 22 minutes late gives £11.50. Season holders get a divisor table for each band instead of a single journey value. You claim within 28 days and choose payment by bank transfer, card or PayPal. The company is private (Transport UK). In April 2025 to March 2026 it approved 82.5% of the 456,975 claims it closed.
Every band for your fare
East Midlands Railway, from
15 min
| 15–29 min | £10 |
| 30–59 min | £20 |
| 60–119 min | £40 |
| 120+ min | £40 |
Single tickets. Return: 12.5% / 25% / 50% / 100% of the return fare per late leg.
Schemes and rules read by Radif Partners · Editorial policy · Method
The four bands on a Midland Main Line fare
EMR's main line runs north from London St Pancras to Leicester, Nottingham, Derby and Sheffield, alongside regional services across the East Midlands. On a £46 single, each band is worth the amounts below.
| Late at final destination | Single | On £46 | Return, per late leg |
|---|---|---|---|
| 15 to 29 | 25% | £11.50 | 12.5% |
| 30 to 59 | 50% | £23 | 25% |
| 60 to 119 | 100% | £46 | 50% |
| 120 or more | 100% | £46 | 100% |
The "final destination" means the station where you get off for good, not the end of the line. A 14-minute delay pays nothing; one more minute moves you into the first band.
A divisor for every band
Most companies divide a season price by one number to find a journey value, then apply a percentage. EMR prints the result directly: one divisor for each band and each season type. Dividing the season price by the figure in the right cell gives the compensation for one delayed journey.
| Season | 15 to 29 min | 30 to 59 min | 60 to 119 min | 120 or more min |
|---|---|---|---|---|
| Weekly | 40 | 20 | 10 | 5 |
| Monthly | 160 | 80 | 40 | 20 |
| Annual | 1,856 | 928 | 464 | 232 |
The two methods give the same money. On an annual season of £5,568, a 45-minute delay pays £6 and a delay of two hours or more pays £24, because the last column counts as a full day's return. No Flexi Season divisor is published, so the calculator cannot value a Flexi claim; the form of the operator works it out. Compare EMR with other operators in the tool below.
One journey on your season, by operator
Value used per journey
£12
| Divisor at East Midlands Railway | 464 |
| 30 to 59 min late pays | £6 |
| 60 to 119 min late pays | £12 |
Filling in the claim
- Claim online with an account, which keeps your personal details, preferred payment method and a saved season ticket, or post the paper form.
- Enter every ticket used for the journey and upload an image of each one.
- If you bought an e-ticket and lost access to the retailer's app, use the PDF sent by email at purchase.
- If you entered something wrongly, do not send a second claim: correct it through the online portal or by phone.
- For PayPal, the email on the claim must match the one on your PayPal account.
EMR checks its train running system to confirm the delay and says it treats every claim individually rather than ruling any out automatically. Unlike several neighbours, it does not run an automatic claim scheme on the page read, so each journey needs a claim within 28 days.
Performance and the national picture
EMR publishes its own Delay Repay performance by railway period on its page. The independent figure is the ORR's: in April 2025 to March 2026, Table 4410 records 518,208 claims received, 82.5% approved and 98.2% closed within 20 working days. Provisional figures for April 2026 to March 2027 show 267,010 claims over the first 4 periods, with 85.5% approved.
The Conditions of Travel also matter when a train is cancelled. Since 20 September 2026, a group of operators accept each other's tickets within 2 hours of a cancelled train; East Midlands Railway is listed as joining that arrangement later, not yet among the first operators. EMR remains privately run by Transport UK.