Train companies
Hull Trains Delay Repay
Independent site, not a train company or claims service. You claim only through your operator’s own form.
The figures above follow the Hull Trains table: a fare and the minutes late at your destination give the amount, using the company’s two bands.
Hull Trains would pay
£22.50
50% of the single fare paid
| Scheme | Delay Repay 30, from 30 min |
| Band applied | 30–59 min |
| From 60 min late | £45 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Hull Trains publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Hull Trains is a small open access company, owned by FirstGroup, running between Hull and London King's Cross. It compensates journeys that reach their destination at least 30 minutes late, with only two bands: 50% of a single or 25% of a return from 30 to 59 minutes, then the full single or 50% of a return from 60 minutes. There is no further step at two hours, so a single late leg never brings back more than half of a return fare. The company's own example is a £45 Hull to London single arriving 40 minutes late, which pays £22.50. Claims go through its portal or a Freepost form within 28 days of travel. Of the 32,987 claims it closed in April 2025 to March 2026, it approved 74.4%.
Delay Repay on a return ticket
You would get
£55
| Share of the return fare | 50% |
| Outward band | 60 min and over |
| Return band | none |
| Capped at | £110 |
Schemes and rules read by Radif Partners · Editorial policy · Method
Why two bands change the return arithmetic
Most operators add a fourth band at two hours that refunds a whole return when one leg is very late. Hull Trains does not. Its refunds and Delay Repay page lists "under 30 minutes", "30 to 59 minutes" and "60 minutes or more", and nothing beyond. On a single ticket the effect is nil, since the full fare comes back from one hour anyway. On a return, it caps one late leg at half the fare.
| Delay at destination | Single | Single of £45 | Return, per late leg |
|---|---|---|---|
| 30 to 59 | 50% | £22.50 | 25% |
| 60 or more | 100% | £45 | 50% |
Take a £110 return. If the train home reaches Hull two and a quarter hours late, Hull Trains pays £55; LNER, with a 120-minute band, would refund the whole £110 for the same delay on its own return. Both legs late by an hour or more brings the Hull Trains figure to £110, the full fare. For people who often travel on long delays, two singles can therefore be the safer purchase.
Season tickets, divided by band
The page gives one divisor per season type and per band. Divide the season price by the figure in the right column to get the compensation for one delayed journey.
| Season | 30 to 59 min | 60 or more min |
|---|---|---|
| Weekly | 20 | 10 |
| Monthly | 80 | 40 |
| Annual | 928 | 464 |
The company's worked example is an annual season of £3,840 with a 45-minute delay: £4.14. The same season at 75 minutes late gives £8.28. Include a copy of the season with every claim, and name the specific train on which you were delayed. Because the divisors already include the band, there is no percentage left to apply: the result of the division is the payment for that journey, and two delayed journeys in a week mean two claims, each with its own date and its own deadline.
One journey on your season, by operator
Value used per journey
£8.28
| Divisor at Hull Trains | 464 |
| 30 to 59 min late pays | £4.14 |
| 60 to 119 min late pays | £8.28 |
Being paid, or giving it away
Hull Trains offers more payment routes than most: bank transfer, card, cheque, rail travel vouchers, e-voucher, charity donation. The charity option sends the money to its partner, PAUL For Brain Recovery, a Humber charity helping people with a brain injury and their families; you tick it on the online form.
A refund is a different thing. If your train was cancelled or delayed and you decided not to travel, you ask for your money back at the point of purchase within 28 days, with no administration fee in that case. Delay Repay is only for a journey you made and finished late.
Claim figures for a small operator
With one main route, Hull Trains handles a small share of national claims. ORR Table 4410 records 32,556 claims received in April 2025 to March 2026, 24,527 of them approved. In the first 4 periods of April 2026 to March 2027, provisional figures show 11,595 claims and an approval rate of 84.9%. As with every operator, the National Rail Conditions of Travel still guarantee at least 50% of the late portion of the fare from 60 minutes.