Train companies
Greater Anglia Delay Repay, including Stansted Express
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Type a Greater Anglia or Stansted Express fare and the minutes late: the calculator above uses the bands the two share.
Greater Anglia would pay
£21
50% of the single fare paid
| Scheme | Delay Repay 15, from 15 min |
| Band applied | 30–59 min |
| From 60 min late | £42 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Greater Anglia publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Greater Anglia, whose trains leave London Liverpool Street for Essex, Suffolk, Norfolk and Cambridgeshire, pays Delay Repay 15 on the delay at your destination, measured against the planned, advertised timetable, and states that the reason for the delay does not matter. A single returns 25% from 15 minutes, 50% from 30 minutes and the full price from 60 minutes; a return pays 12.5%, 25% and 50% of its price for one late leg, and all of it from 120 minutes. Stansted Express, its airport service, sends claims to the same form with the same bands. Seasons are valued at 1/10 of a weekly, 1/40 of a monthly and 1/464 of an annual. The limit is 28 days. Publicly owned since 12 October 2025, it closed 272,830 claims in April 2025 to March 2026 and approved 84.2% of them.
How an operator handles Delay Repay claims
Claims approved
84.2%
| Closed within 20 working days | 98.9% |
| Claims closed | 272,830 |
| Period | April 2025 to March 2026 |
Office of Rail and Road, Table 4410 (OGL v3.0). Where the ORR reports a group, the figure covers all its brands.
Schemes and rules read by Radif Partners · Editorial policy · Method
From Liverpool Street to the coast: the scale
Each band on a single of £42, an example fare out of London. For one late leg of a return, read the last column against the return price.
| Delay at your destination | Single | On £42 | Return, per late leg |
|---|---|---|---|
| 15 to 29 | 25% | £10.50 | 12.5% |
| 30 to 59 | 50% | £21 | 25% |
| 60 to 119 | 100% | £42 | 50% |
| 120 or more | 100% | £42 | 100% |
The bands are the same on the airport trains: a Stansted Express single of £21 that arrives 35 minutes late pays £10.50. As everywhere on the network, the delay is counted on arrival, so a late departure that recovers on the way earns nothing.
Every band for your fare
Greater Anglia, from
15 min
| 15–29 min | £5.25 |
| 30–59 min | £10.50 |
| 60–119 min | £21 |
| 120+ min | £21 |
Single tickets. Return: 12.5% / 25% / 50% / 100% of the return fare per late leg.
Season holders: a value per journey, and an account
Greater Anglia uses the proportionate cost of the season ticket: 1/10 of a weekly, 1/40 of a monthly and 1/464 of an annual. On an annual of £6,100, that is £13.15 a journey, and a 65-minute delay pays £13.15. Unlike several operators, it does not pay a return journey for delays over two hours on a season: the share stays at one journey.
No automatic scheme appears in the data read, but season holders can open a Delay Repay account so that their details are filled in for each claim, which saves retyping the ticket for every late train.
Proof that the claim form asks for
Paper tickets are best photographed before a gate keeps them. If you paid with contactless, attach a TfL contactless statement or a bank statement showing the journey. The Stansted Express page asks claimants to keep full card numbers, card security codes and complete bank details out of the claim: the team contacts you securely if it needs more. Payment options are PayPal, bank transfer, refund to the card used and rail travel vouchers, and payments are usually made within 14 days of the claim being approved. Taxis, hotels or missed flights are not part of Delay Repay; the airport service suggests travel insurance for those.
Two warnings from the pages read are worth keeping in mind. Making a claim does not guarantee a payment and does not affect your legal rights, and every relevant section of the form must be completed: a claim with missing times or ticket details is the one most often sent back. Enter the scheduled departure of the train you meant to catch, not the one you finally boarded.
Sources read, owner and claim statistics
Greater Anglia's live pages could not be read directly. The figures come from an archived copy of its Delay Repay page from December 2025 and an archived Stansted Express page from September 2026. Both describe the same scheme. If the live page now says otherwise, it prevails.
The company returned to public hands on 12 October 2025 under the public ownership programme. According to the Office of Rail and Road, it received 296,065 claims in April 2025 to March 2026 and closed 98.9% within 20 working days. For April 2026 to March 2027, the provisional periods show 131,038 claims received and 86.0% approved. Above all of this, the Conditions of Travel guarantee 50% of the fare from 60 minutes.