Train companies
Caledonian Sleeper Delay Repay: compensation for a late night train
Independent site, not a train company or claims service. You claim only through your operator’s own form.
Set the price of your sleeper ticket and the minutes late on arrival: the calculator above applies Caledonian Sleeper's bands for a single journey.
Caledonian Sleeper would pay
£160
100% of the single fare paid
| Scheme | Delay Repay 30, from 30 min |
| Band applied | 60–119 min |
| From 120 min late | £160 |
| Claim by | 23 November 2026 (28 days left) |
Estimate from the scheme Caledonian Sleeper publishes, read on 26 October 2026. The operator checks the train you were on and decides the claim.
Caledonian Sleeper compensates guests whose overnight train between London and Scotland arrives 30 minutes or more behind its scheduled time at their destination, whatever time it left. It belongs to the Delay Repay 30 family: 50% of a single fare from 30 minutes and the whole fare from 60 minutes, with a late leg on a return worth 25% or 50% of the return fare, and the full return from 120 minutes. The room or berth supplement is compensated as well, on the same steps. Guests who booked on its website or through its Guest Service Centre receive an email with a claim link and must click it within 28 days; others claim on a form. Payment goes back to a debit or credit card. In April 2025 to March 2026, 96.9% of its 7,163 closed claims were approved.
How an operator handles Delay Repay claims
Claims approved
96.9%
| Closed within 20 working days | 98.7% |
| Claims closed | 7,163 |
| Period | April 2025 to March 2026 |
Office of Rail and Road, Table 4410 (OGL v3.0). Where the ORR reports a group, the figure covers all its brands.
Schemes and rules read by Radif Partners · Editorial policy · Method
Arrival time is what counts on a night train
A sleeper that leaves London late but makes up time overnight owes nothing; one that leaves on time and loses an hour north of the border does. Caledonian Sleeper measures the delay as the gap between the scheduled and actual arrival at the guest's own destination, against the timetable it publishes in advance on its website. Guests getting off at an intermediate stop are therefore judged on that stop, not on the end of the route.
The trains run overnight from London Euston to Scottish cities such as Edinburgh, Glasgow, Inverness, Aberdeen and Fort William. Every guest, in a seat or a room, is covered by the same bands.
What a late arrival is worth
Below, the bands on a fare of £160. The 120-minute band adds nothing to a single but matters for a return, where it gives back the whole return fare for one late leg.
| Minutes late | Share of a single | On a £160 fare | Share of a return, per late leg |
|---|---|---|---|
| 30 to 59 | 50% | £80 | 25% |
| 60 to 119 | 100% | £160 | 50% |
| 120 or more | 100% | £160 | 100% |
A return bought for £300 with one leg 70 minutes late pays £150; with that leg more than two hours late it pays £300. Use the tool below to try both legs.
Delay Repay on a return ticket
You would get
£150
| Share of the return fare | 50% |
| Outward band | 60 min and over |
| Return band | none |
| Capped at | £300 |
Claim link, form or post
- Booked on its website or by phone with the Guest Service Centre. Tickets booked on its website or by phone: a claim link arrives within 24 hours. After you confirm the journey, the payment is processed. The link has to be used within 28 days.
- Booked elsewhere. Fill in the form on its after-your-trip page, or the printable version, and attach a copy of the ticket. It may ask to see the original. The page asks guests not to send bank details in the form.
The money goes back by refund to a debit or credit card. The operator says it aims to deal with a claim in 10 working days, and that a refusal comes with its reasons; an appeal can then go to the Rail Ombudsman.
Where the figures come from, and their limits
Its current after-your-trip page confirms the scheme starts at 30 minutes and pays all or part of the ticket, but gives no percentages. The bands used here come from the Guest Experience Charter of December 2019, which the current terms still point to. If the operator has changed its steps since, its own answer prevails. No season tickets are sold on these trains, so no divisor applies. The National Rail Conditions of Travel remain the floor: at least 50% of the fare from 60 minutes.
Caledonian Sleeper is in Scottish public ownership. Its claim handling stands out in the ORR figures: in April 2025 to March 2026, 7,251 claims received, 96.9% approved and 98.7% closed within 20 working days. For April 2026 to March 2027, the provisional count so far is 3,531 claims, with 100.0% approved. Small volumes make such shares move quickly from one period to the next.