Editorial and corrections policy

People use these pages to decide whether to claim, how much to expect and before which day. A wrong band or date can cost them money or a claim, so every band, divisor and time limit points back to the text it was read on.

Who is responsible

Radif Partners, reachable at contact@delayrepaycalc.com.

What we read

• each train operator's Passenger's Charter, Delay Repay page or Conditions of Carriage, and Transport for London's refund pages;
• the National Rail Conditions of Travel, published by Rail Settlement Plan;
• GOV.UK: Department for Transport announcements on fares, cross-operator ticket acceptance, the 16-17 Saver and public ownership, and the bank holidays;
• the Office of Rail and Road's statistics on delay compensation claims; the Rail Ombudsman's own pages; the Consumer Rights Act 2015 on legislation.gov.uk; railcard.co.uk for railcard terms.

Sources we refuse

Claims companies, comparison sites, ticket retailers' marketing and forums never supply a figure here. A rule we cannot find in a primary text is not published as a rule; where sources disagree, or an operator's site could only be read on an archived copy, the page says so.

Review cycle

The claims statistics are refreshed automatically each month when a new release appears. Operator schemes, the Conditions of Travel and railcard terms are re-read by hand at least every quarter and whenever a change is announced. Announced changes are shown as coming, with their date, never as current.

Corrections

1. We open the source again.
2. We correct the parameter file and add an automated test for the case.
3. The site rebuilds and every page shows the new date.

Independence

No train company, retailer, ombudsman or firm pays for or reviews what is published here, and the site carries no affiliate link. See also the method page. Version of 26 October 2026.